INTEX

QUALITY MANUAL

LIST OF ABBREVIATIONS

INTEX

QUALITY MANUAL

Records of Amendment

INTEX

QUALITY MANUAL

APPROVAL SHEET

INTEX

QUALITY MANUAL

FOREWORD

INTEX

QUALITY MANUAL

Company Profile

INTEX

QUALITY MANUAL

Quality Policy

INTEX

QUALITY MANUAL

QUALITY MANAGEMENT SYSTEM

1

PURPOSE

2

SCOPE

This section applies to all sections of the company concerned with the Quality Management System.

3

RESPONSIBILITY

The CMD, Executive Vice Chairman,  HODs and MR are responsible for establishing, implementing and maintaining the Quality Management System through out the organisation.

4

POLICY

The organisational policy on the Quality Management Systems (QMS) and the documentation requirements are explained below.

4.1

GENERAL Requirements

The organization has a documented, established Quality Management System (QMS) as per the International Standard requirements. This QMS is effectively implemented and maintained throughout the company and continually improve the effectiveness of the QMS, the organization has -

Identified procedures to implement the QMS through out the company. The identified procedures are list out in the Annexure- A of the Quality Manual.

The sequence and interactions of the procedures are defined in the Annexure- B of the Quality Manual.

The criteria and methods needed to effectively operate and controls are defined at the relevant procedures.

This is ensured that all the resources and information’s required, to provide support for operation and to monitor the processes are available.

The system to monitoring, measurement and analysis of the processes are defined at the clause 8.0 of this QM.

The organization has a system to check and review the improvements of different processes and all outsourced processes within the Manual.

All the procedures are managed to comply with the international standard requirements.

4.2

Documentation Requirements

To control information that effects quality by ensuring

• That relevant documents, both internal and external, are reviewed and approved by authorized personnel prior to release.

• That all relevant personnel have access to pertinent issues and

• That revision receives the same or higher level of authorization as the originals.

Management Representative is primarily responsible for its implementation and control.

4.2.1

General

The organization is maintaining the documented system to comply with the requirements of the ISO 9001:2008 Standard. This documentation system includes -

The documented Quality Policy and Quality Objectives are defined in their respective clauses.

Quality Manual.

Documented Quality System Procedures/ Guidelines

d)

The documented Work Instructions, Specifications, Quality Plans and other documents which are needed to control the processes. The work instructions have been documented where the absence of such instructions is likely to affect the Quality.

All the formats / records defined in the respective procedures.

All the documents are maintained are in the form of soft / hard copies as per the requirement and computer back up files.

4.2.2

Quality Manual

The INTEX has a documented, established well-defined Quality Manual “This Document”. The Quality Manual is available on the Intranet at http://www.intex.in, which includes -

The scope and exclusions with justifications are defined in the clause 2.1 of this Quality Manual.

The reference of all the documented Quality System Procedure, Guidelines and Formats at their relevant clauses.

The interaction between processes is defined in the Annexure- B of the QM.

4.2.3

Control of Documents

The INTEX has established documented procedure to control all the documents required to comply with ISO 9001:2008 Standard.

This is to ensure that all the adequate documents are approved by approving authority and issued to the relevant personnel’s by issuing authority. The approval and re-approval for any changes and issuing of the documents has been defined in the procedure of Document and data control (QSP/4.2.3/01).

This is to ensure that all the issued documents have latest revision no. and changes and the current revision status has been identified by the master list of the documents and records.

This is to ensure that all the relevant version of documents are available at all locations where operation of INTEX are performed.

All the documents have a unique document number to ensure readily identification of them.

It is to ensure that all the external origin documents are identified and their distribution is controlled.

All the obsolete documents are withdrawn promptly from all user location and no obsolete documents are retaining for any purpose by the company.

4.2.4

Control of Records

The INTEX has established documented procedure to provide the evidence of conformity with ISO 9001:2008 QMS.

This is to ensure that all records are legible with the QMS requirements, readily identifiable and retrievable whenever needed. The procedure has defined the controls over identification, storage for fast retrieval, protection to prevent any damage / deterioration or loss, retention time for each record and their disposition method.

All departmental heads are responsible to implement effective control of records in their respective area as per the documented procedure i.e Control of Records (QSP/4.2.4/01). The records are maintained hard copies or on floppies / hard discs in the form of electronic media.

INTEX

QUALITY MANUAL

MANAGEMENT RESPONSIBILITY

1

PURPOSE

To provide the organisational structure, define and document company's Quality Policy & Quality Objectives and commitment to achieve it. It also defines the method for management review of the Quality System and the authorities & responsibilities for effective implementation of the Quality Management System in the organisation for continual improvement. ISO 9001: 2008; Sec. – 5]

2

SCOPE

This section applies to all sections of the company concerned with the Quality Management System.

3

RESPONSIBILITY

The CMD, Executive Vice Chairman, HODs and MR are responsible for establishing, implementing and maintaining the Quality Management System through out the organisation and formulating the quality policy & objectives.

4

POLICY

The Quality Policy statement included in this manual defines the company’s quality policy. Employees are briefed about this policy on joining the company and/or during planned training. All employees are responsible to follow and implement the quality policy of the company. The Quality Policy is displayed at prominent places within the company premises.

5.1

Management Commitment

Top management is commitment to the development and implementation of the quality management system and continually improve its effectiveness by:

a)

The organizational focus is on the satisfaction of the customers and all its efforts are directed towards it. All members of the organization are briefed about customers’ expectation and that in the current competitive market, the importance is to have satisfied customers.

b)

The quality policy and quality objectives are established, displayed, adhered to and implemented in true perspective to achieve the goal.

c)

The quality policy and objectives as written in this document are reviewed during MRM for its effectiveness and suitability.

d)

Management realises the fact that to achieve the organisational goal and objectives, adequate resources in all respects have to be provided. This is detailed in Section 6 of this manual.

Personnel assigned to various tasks are suitably qualified with formal training and/or experience. They are competent enough to perform the assigned task in best possible way so as to build the product quality at every stage of operation.

Adequacy of the resources are reviewed during –

•          Management Review Meeting and

•          Business Review Meeting

5.2

Customer Focus

The Top Management ensures that customer requirements are determined and are met by providing them good quality material, on time delivery and better post delivery services. So that the customers may remain satisfied all the times. The main objective of this system is to assure that all services provided by INTEX shall comply with the stated and implied needs of the customers.

5.3

Quality Policy

Top Management ensures that the quality policy is established and every one work towards achieving it. [Spelled in section 3.1 of this manual]

a)

The quality policy is appropriate to the purpose of the organizational activities of supply of product & Service.

b)

The quality policy includes the commitment to comply with requirements and continually improve the effectiveness of the quality management system.

c)

The effectiveness of quality policy is reviewed during MRM. In case of need, this can be modified to meet the dynamic nature of market and organizational requirement.

d)

The quality policy is displayed at prominent places and is explained to all concerned members. It is ensured that all members directly related with the quality of the product and services understand the policy.

e)

The quality policy is reviewed during MRM for its continual suitability.

5.4

Planning

5.4.1

Quality Objectives

With the main objective of 'To Provide Quality Service', the Top Management at INTEX has freezed some Quality Objectives to provide quality products and services. The quality objectives of Intex are formulated in the annexure and measured at relevant levels.

Refer Annexure- E (Quality Objectives)

5.4.2

Quality Management System Planning

Top management ensures proper planning of the systems to deliver the required quality products / services to the customers.

The organization prepares quality plan for specific products. The quality plan defines that how to provide quality services and specify the activities and control mechanism to ensure the quality of services rendered with meeting the requirements of QMS.

The management is committed to take all necessary steps to maintain the integrity of the quality management system whenever changes to the quality management system are planned and implemented. The changes are made to further enhance the product quality or system performance.

5.5

Responsibility, Authority and Communication

5.5.1

Responsibility and authority

a)

Management Representative is responsible for ensuring that Quality System is established, implemented and maintained in accordance with ISO 9001:2008 standards.

b)

The management has defined the authorities and responsibilities of all personnel, which have an effect on product & service quality. This information is communicated to the respective personnel through HR team.

c)

Heads of Departments, In-charges and Supervisors, who manage, perform and verify work affecting quality, at various levels are responsible, and have authority within their defined areas of control, for –

• Initiate action to prevent the happening of any non-conformity of the product, process or quality system.

• Identify and record any problem of the product, process and quality system.

• Initiate, recommend or provide solutions.

• Check the effectiveness of solutions.

• Control further action on the non-conforming product / process till the deficiency has been corrected.

• The quality of work carried out by personnel in their department.

d)

In the event of absences, responsibility and authority passes on to the next higher level of management.

5.5.2

Management Representative

a)

The top management has appointed a Management Representative (MR). He will be vested with the responsibility and authority, in addition to his existing responsibilities, to develop Quality Management Systems based on the requirements of ISO 9001: 2008 standard including Quality Manual and ensure that the system is implemented and maintained. He also reports to the management on the performance of Quality Management System during Management Review.

MR has the responsibilities for:

• Establishment, Implementation, and maintenance of processes needed for the Quality Management Systems.

• Reporting the performance of the Quality Management Systems and any needs for the improvement to the top management.

• Ensuring the promotion and awareness of customer requirements throughout the organization.

• Liaison with external parties on matters related to the Quality Management Systems

These form the basis for improvement and effective implementation of the quality systems within the organization.

5.5.3

Internal Communication

The top management has ensured that appropriate and effective communication processes are established within the organisation and that communication takes place regarding the effectiveness of the quality management system and day-to-day working. There are regular meetings to share the information and collectively perform the work. The quality requirements, objectives, targets, achievements etc are communicated to all relevant personnel. Some of the tools for communication are:

• Team briefings

• Email

• Through EPABX

• Management and supervisory activities

• Verbal / written instructions

• Notice boards

• Planning schedules

• Review meetings etc.

• Specifications,  catalogue, presentation etc.

All the personnel’s are communicated on the new strategies, planning or system on time through their departmental heads.

Refer Annexure- C (Organization Chart)

5.6

Management Review

5.6.1

General

a)

The Top management has appointed a steering committee for management review of the Quality Management System. Steering Committee reviews the implementation of quality system regular intervals to ensure its continual suitability & effectiveness in satisfying the requirements of ISO 9001:2008 and company’s quality policy & objectives. It also includes assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.

These reviews form the basis for quality improvement at all levels of the organisation. This also acts as a platform for continual improvement in the product and service quality to achieve better customer satisfaction.

These reviews help in planning path for organisational growth, adoption of new technologies and methodology for better productivity etc.     

b)

Minutes of the Management Review Meetings are preserved as quality records.

5.6.2

Review Input

The management review meeting agenda typically includes –

• Action taken report of previous Management Review.

• Internal Quality Audit reports including the Non-Conformity.

• Reports (NCR) and Corrective Action Reports (CAR).

• Customer Feedback / Complaints received and action taken.

• The process performance is figured out by Internal Quality Audits (IQA) and the product conformity is determined.

• Effectiveness of Quality Management System along with Quality Policy and Quality Objectives.

• Suggestions for improvement of the Quality Management System by Staff members.

• Status of Corrective action and Preventive action.

• Changes that could affect the Quality Management System.

• Any other relevant point from the chairperson.

5.6.3

Review Output

The outputs of the management review meeting typically includes any decisions and actions related to:

• Improvement of the effectiveness of the quality management system and its processes.

• Improvement of product related to customer requirements, and

• Resource needs.

Refer Quality System Procedure for Management Review Meeting (QSP/5.6/01).

INTEX

QUALITY MANUAL

RESOURCE MANAGEMENT

1

PURPOSE

To provide an overview of the organisation’s resource management systems and its requirements. This includes human resources, facilities and work environment. [ISO 9001:2008, Sec. 6]

2

SCOPE

This section applies to all departments of the organisation ensuring that the required resources are available to supply quality products, provide efficient after sales service and maintains the quality management system.

3

RESPONSIBILITY

The CMD, Executive Vice Chairman, HODs and MR are responsible for establishing, implementing and maintaining.

4

POLICY

The company realises and appreciates the fact that the person behind the machine is important and so are the facilities & environment to produce quality product.

6.1

PROVISION OF RESOURCES

The management determines from time to time during internal meetings / discussions / MRM and at other occasions and provides the resources needed to provide better quality product and efficient services to the customers.

a)

The organization is committed to implement and maintain the quality management system and continually improve its effectiveness.

b)

The management analyses the customer feedback, service reports and use its result for improving the product quality, which results into improving the customers’ satisfaction.

6.2

Human Resources

6.2.1

General

The Personnel working with INTEX are competent, well educated, trained and experienced. INTEX has a strategy to select only educated skilled & experienced candidates as per the defined competency criteria.

Competence, Awareness and Training

To identify the training needs of employees and ensuring that all employees undergo appropriate induction on job and skill enhancement training. The training is conducted within the organization and/or arranged with outside agencies.

The organization has -

• Defined competence levels of personnel performing work affecting product quality.

• A system of continuously identifying and providing training to employees. So they can become more competent to perform their work.

• System to evaluate the effectiveness of the training.

• It is to be ensured that all the personnel’s performing work affecting product quality are aware their importance and activities to meet their quality objectives.

• The concerned personnel maintain all the relevant records.

Refer Quality System Procedure for Human Resource (QSP/6.2.2/01)

6.3

Infrastructure

INTEX has wide and sufficient workspace in its Corporate Office building. Process equipment’s are maintained at their highest level of efficiency. The supporting service i.e. communication facilities are provided by the company for effectively achieve the conformity of product requirements.

The concerned persons are regularly maintaining these infrastructures provide by the company as per their procedure.

Refer Quality System Procedure for Maintenance (QSP/6.3/01)

6.4

Work Environment

The management has provided the work environment conducive to achieve conformity of product requirements. The work area is properly lighted, ventilated and regularly cleaned.

Refer Quality System Procedure for Administration (QSP/6.4/01)

Refer

INTEX

QUALITY MANUAL

PRODUCT REALIZATION

1

PURPOSE

To establish the systems for sequence of processes and sub-processes required to achieve the reliability and consistency in the product and services offered by the organisation to achieve total customer satisfaction. [ISO 9001:2008, Sec. 7.1]

2

SCOPE

The preparation of Quality Plans for all products supplied and serviced by the company.

3

RESPONSIBILITY

The CMD, Executive Vice Chairman, HODs and MR are responsible for establishing, implementing and maintaining.

4

POLICY

All processes are well documented and followed to ensure that the consistency and quality is built up in the product.

7.1

Planning of Product Realization

INTEX prepares quality plans, for all products, defining how the requirement of quality of services shall be met. It covers all the products and services utilized in the processes of execution of orders or contracts.

 Following are determined under Planning of Product Realization -

• Required specifications of Product.

• Documentation of supplier development, processing, testing, inspection and the acceptance criteria in respective Quality System Procedure.

• To maintain record various stages of product realization.

7.2

Customer-Related Processes

7.2.1

Determination of Requirements Related to the Product

The organization has a system to determine the requirements of customers for delivery, post delivery services, product specifications required, statutory and regulatory requirements and contract agreement etc. These all are being determined through Customer Information Sheet (CIS).

Refer Quality Procedure for Marketing (QSP/7.2.1/01)

7.2.2

Review of all tenders / contracts before submission and or orders before acceptance to ensure that all the requirements are adequately defined documented.

INTEX has established procedure for contract or order review and for coordination of these activities. Each tender / Contract / Order shall be reviewed to ensure that –

• The requirements are adequately defined and documented in the prescribed format.

• Any Requirements differing from those in the tender/order are resolved.

• INTEX has the capability to meet the contractual requirements.

  Where the product requirements are changed, the relevant documents & personnel’s are amended and communicated.

7.2.3

INTEX has a system of communicating with customers by sending them information of following on regular basis.

• New Product Arrival, Specification & Product Prices.

• Any amendment in enquiries, contract or in Product specification.

•  Feed back of status of customer complaints.

Record of all above mention activities is being maintained.

Refer Quality Procedure for Customer dispute Management (QSP/7.5.1/01)

7.3

This activity is not performed in the organization and hence is excluded from the scope of manual.

7.4

7.4.1

The organization ensures that purchased product confirm to specified purchase requirements. It covers all products and services supplied by INTEX for execution of orders or contracts.

a)

Type and extent of control depends upon:

• Type of material and its availability.

• It’s impact on product quality.

• Quality history available through previous records of performance / audit reports.

b)

Materials and services are procured only from approved suppliers.  Suppliers are selected on the basis of their ability to meet specified purchase requirements including the quality requirements of products and services. Quality System Procedure has been established for selection, evaluation and monitoring of suppliers. An Approved Supplier List is also maintained and all purchases are made only from approved Suppliers.

c)

Performance of Suppliers is monitored and reviewed on regular intervals.

d)

Records of the results of evaluations and any necessary action arising from the evaluation are maintained.

7.4.2

Purchasing Information

Complete data with regard to the product / service being purchased is provided in the Purchase Order including commercial terms and conditions. Due care is taken to ensure furnishing of full details of the type, class, grade. Other specification of service / products detail are furnished for process requirements, inspection instructions and detail of the specified requirements so as to provide complete understanding of the quality requirements of the product / service being purchased. The purchasing data is reviewed and approved for adequacy before release.

Refer Quality Procedure for Purchasing (QSP/7.4/01)

Refer Quality Procedure for Import (QSP/7.4.2/01)

7.4.3

Verification of Purchased Product

It is ensured that only the products / services conforming to the specified requirements are accepted and put to use. All the products go through incoming inspection and testing activities as per respective Quality System Procedure. Non-conforming products are dealt with as Quality System Procedure of “Control of non-conforming products”.

Due provision is kept for inspection either by INTEX or INTEXs Representative / Customer / Customer's Representative at supplier premises.

7.5

7.5.1

The control of products and services is achieved by controlling the processes that deliver the product or service. Documented procedures established for processes define the methodology and the controls to be exercised. The personnel responsible for the activity ensure effective implementation of the procedures.

a)

The information / specifications that describes the characteristics of the product and the production specifications to market & sell it, are available.

e)

The process parameters are monitored and recorded wherever necessary. The inspection results are recorded and analysed for the trend in rejection and an appropriate action is taken to ensure quality is appropriately maintained.

Refer Quality Procedure for Servicing (QSP/7.5.1/01)

7.5.2

This activity is not applicable in the organization and hence is excluded from the scope of manual.

7.5.3

To ensure product / service identification and traceability as specified at all stages of service delivery. It is to ensure identification of inspection and test status at each stage of order or contract execution by INTEX in order to ensure that only such products which are conforming to specified requirements are released for further processing. It covers all activities at all stages of order or contract execution and processing. Departmental Heads are responsible for implementation of procedure.

Final products are identifiable by one or more of the following means:

• Barcode Middleware, Visual recognition, Product name, tag or stickers, Certified / approved sample, Separate location marked for keeping the particular type of product.

7.5.4

a)

The company does not receive any material from the customers, which forms a part of the finished product.

b)

The company may receive the product from the customer for repair / replacement. These products are controlled, identified to ensure traceability to the customer, date, repair / replacement status. 

c)

Whenever received, the customer supplied products are:

•           Properly marked to maintain its identification.

•           Properly stored to avoid any damage during storage.

d)

If any customer property is lost, damaged or otherwise found to be unsuitable for use are reported to the customer for necessary corrective action so as to meet the order conditions.

7.5.5

INTEX has established documented procedure for handling, storage, packaging, preservation and delivery of all products / materials during all stages of processing.

a)

Storage

• Products / materials are stored so as to prevent damage or deterioration, pending use or delivery.

• Verifications are carried out (at least once a year) to see the condition of product in storage to detect any damage of product and/or shelf life being exceeded.

• Storage conditions are maintained to ensure that quality of products is maintained.

Wherever required FIFO (First In First Out) is used appropriately.

b)

Handling

• Precautions are taken at all stages to protect materials & product from damage during handling. Adequate handling systems are provided to protect the product from damage.

• All events of abnormal damage to the product due to handling are investigated and proper corrective and preventive actions are taken.

c)

Preservation

Wherever required proper preservation conditions are maintained so as to prevent any damage to the end product.

Refer Quality Procedure for Stores (QSP/7.5.5/01)

Refer Quality Procedure for Logistics (QSP/7.5.5/02)

7.6

The organization has identified the monitoring and measurements to be undertaken and controls the M&ME required to assure conformity of product to specified requirements.

The appropriate monitoring and measuring equipments capable of necessary accuracy and precision, after ascertaining the measurements to be made and the accuracy requirement, are used.

Where applicable, the M&ME are:

a)

Calibrated at specified intervals against certified equipment having a known valid relationship to internationally or nationally recognized standards. If such standards are not accessible, the basis used for calibration is documented in its work procedures.  

b)

Adjusted or re-adjusted as necessary for calibration / validation and control.

c)

Identified with a tag/sticker to show the calibration status & correction factor.

d)

Safeguarded from adjustments that may invalidate the calibration setting by fixing of tape/sticker on the adjustment knob after calibration / validation.

e)

Protected from damage and deterioration during handling, preservation and storage so that the accuracy and fitness for use is maintained.

f)

Assessed and record the validity of past data when any equipment is found not to conform to requirements.

g)

The organization takes appropriate action on the equipment and any product affected due to non-conformance of M&ME.

h)

Records of the results of calibration and verification are maintained.

Refer Quality Procedure for Calibration of Measuring Equipment (QSP/7.6/01)

INTEX

QUALITY MANUAL

MEASUREMENT, ANALYSIS AND IMPROVEMENT

1

PURPOSE

To establish and maintain a system of monitoring, measurement, analysis and continual improvement which leads to maintaining of product quality and its consistency. [ISO 9001:2008, Sec. 8]

2

SCOPE

This section applies to all monitoring, measurement and analysis of processes needed for control of product quality.

3

RESPONSIBILITY

The CMD, Executive Vice Chairmanl, HODs and MR are responsible for establishing, implementing and maintaining.

4

POLICY

The monitoring, measurement and analysis systems are effectively followed and appropriate corrective & preventive actions to be taken for continuous improvement.

8

Measurement, Analysis and Improvement

8.1

General

The organization identifies areas to monitor, measure and analysis of data by using various statistical techniques on customer satisfaction through complaints, Warranty rejection, supplier performance, Sales trend and effectiveness of QMS etc. for improving the quality of processes, product & QMS.

a)

The products are inspected and the records are maintained. Only the conforming products are released for dispatch.

b)

The management by means of conducting Internal Audits, regular meetings, etc is able to feel the effectiveness of the QMS adopted and implemented. Wherever, there is a need to put more concentration for improving its effectiveness in a particular area/department an appropriate action is initiated and monitored.

c)

The management is committed to continually improve the effectiveness of the quality management system by adhering to the quality policy and objectives currently in practice.

d)

The analysis for rejections is used for control of rejections at various stages.

8.2

MONITORING & MEASUREMENT

8.2.1

Customer Satisfaction

It is INTEX's first priority to satisfy the Customer. Intex is committed to provide the product to the customer as per the requirements of product specification, delivery or post delivery services.

Customer satisfaction is being monitored on periodic basis. Customer Complaints are being resolved through detailed analysis and by taking effective Counter Measures. A complied data on customer complaints/ satisfaction is analyzed and present in MRM.

All the customers’ complaints are recorded in the and accordingly prompt actions are taken. Analysis of this indicates the weaker areas of the organization thus give the way to achieve customer’s satisfaction.

Refer Quality Procedure for Customer Satisfaction Measurement (QSP/8.2.1/01)

Refer Quality Procedure for Customer Dispute Management (QSP/7.5.1/01)

8.2.2

Internal Audit

To establish, document and implement a program for the internal audit at planned intervals to determine effectiveness of the quality management system. This feedback is used for control and improvement in organizational working. The Management Representative (MR) is responsible for Internal Audits to be carried out periodically as per documented procedure.

a)

Audits are undertaken as a means of determining how effectively the quality systems are implemented and maintained.

b)

To verify the compliance to the planned arrangements of the requirements of this international standard and to the documented quality management system.

c)

The HOD responsible for the area being audited ensures that actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up activities shall include the verification of the actions taken and its effectiveness.

d)

Documented procedure for planning and implementing internal audits are maintained.

e)

The frequency of the audit is once in a quarter, which may be increased, based on the status and importance of the activity.

f)

Trained and certified Internal Auditors, who are independent of those having direct responsibility for the activity being audited, carry out audits.

g)

Audit findings, as recorded, are used as the main formal means of resolving problems and deficiencies of the QMS.

h)

Audit findings are brought to the attention of the HOD responsible for the area audited, who undertakes timely action, as appropriate.

i)

All actions taken to correct deficiencies are re-audited / checked to verify compliance.

j)

Follow up is done out to verify the corrective actions & its effectiveness whenever mentioned in NCR.

k)

The audit findings are reported for Management Review on six monthly basis.

l)

Records of all internal audits are maintained.

m)

The detailed documented procedure gives the details of the audit process and requirements.

Refer Quality Procedure for Internal Audit (QSP/8.2.2/01)

8.2.3

Monitoring and measurement of processes

For Monitoring and measurement of various processes INTEX has planned system of Internal Audit after specified time intervals. Where planned results are not achieved the same are discussed in the management review meeting to ensure required correction and Corrective Actions are being taken to ensure conformity of product.

8.2.4

Monitoring and measurement of product

To ensure conformance of all incoming, in-process and final products and services to the specified requirements. It covers all the products and services utilized in the processes of execution of orders or contracts. Department Heads are responsible for effective compliance of the procedures.

Refer Quality Procedure for Inspection and Testing (QSP/8.2.4/01)

8.3

Control of Nonconforming Product

To prevent unintended usage of non-conforming products / service during execution of order or contract. It covers all non-conforming products / services identified during inspection and testing. Quality Control Engineer is responsible for effective implementation of the procedure for control of non-conforming products / services.

When nonconforming product is detected after delivery or use has started, the organization takes appropriate action and initiates a preventive action to avoid its recurrence.

Refer Quality Procedure for Control of Nonconforming Products (QSP/8.3/01)

8.4

Analysis of data

Identification and Application of various analytical techniques for improving the quality of INTEX's Processes / product / services by way of establishing, controlling and verifying process capabilities and product characteristics. All stages of processing where data is generated the departmental heads are responsible for application of the statistical techniques.

8.5

Improvement

8.5.1

Continual Improvement

The organization continually improves the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.

8.5.2

Corrective Action

To ensure implementation of Corrective Action for eliminating causes of actual non-conformities in order to prevent recurrence. It covers all non-conformities observed in the system and all customer complaints. The departmental heads are responsible for effective implementation of corrective action.

A documented procedure details the requirements for:

a)

Determine the corrective action needed to eliminate the reasons for non-conformity.

b)

Analyze the causes of non-conformities relating to product, process and quality system and recording of the results.

c)

Determining and implementing the actions needed.

d)

Apply the appropriate controls to ensure that corrective action taken is effective and ensures that nonconformities do not recur.

e)

The results of the action taken are recorded.

f)

The corrective actions taken are reviewed in the management review meeting.

Refer Quality Procedure for Corrective Action (QSP/8.5.2/01)

8.5.3

Preventive Action

The organization determines the action needed to eliminate the causes of potential nonconformities in order to prevent their repeated occurrence. Preventive actions shall be appropriate to the effects of the potential problems. A documented procedure details the following:

a)

Potential causes of non-conformities are analyzed based on information from processes, product quality reports, concessions, audit reports and customer complaints.

b)

Evaluating the need for action to prevent occurrence of nonconformities.

c)

The action needed to prevent potential problems are determined and implemented.

d)

The results of action taken are recorded.

e)

Details of preventive action taken are present to management during reviews meeting.

Refer Quality Procedure for Preventive Action (QSP/8.5.4/01)

INTEX

QUALITY MANUAL

Identified Processes

INTEX

QUALITY MANUAL

Interaction of Processes

INTEX

QUALITY MANUAL

Organization chart

INTEX

QUALITY MANUAL

Internal Communication